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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Norma Matos

August 14, 2025

5  out of  5
rating by Norma Matos
"Soy clienta por casi 10 años . Muy agradecida con Jessica y todo su equipo de trabajo. Excelentes profesionales. 🤗❤️🙏"
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Gloria Quintana

August 10, 2025

5  out of  5
rating by Gloria Quintana
"En la agencia de Jessica Alvarez la atención a los clientes es totalmente personalizada. Tanto el personal en general y la misma Jessica están al pendiente de todos sus clientes siempre brindándonos la mejor atención y el mejor servicio. Si estás buscando cualquier tipo de seguro, este es el mejor lugar."
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Zulmary Garcia

August 8, 2025

5  out of  5
rating by Zulmary Garcia
"Jessica is the best. I’ve been with Jessica for 6 years now, and I completely trust her. Every insurance policy I have is through her because I know I’m in good hands. Her team is amazing and always available when I need them and incredibly knowledgeable. If you’re looking for an insurance agent, I highly recommend Jessica’s agency. You won’t regret it!!"
We responded:
"Thank you so much for your kind words! We’re truly grateful for the trust you’ve placed in Jessica Alvarez Insurance Agency. It’s always our goal to provide personalized service and make sure you feel supported every step of the way. Your feedback means the world to us, and we look forward to continuing to be here whenever you need us!"
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alejandro galavis

August 8, 2025

5  out of  5
rating by alejandro galavis
"Excellent costumer service."
We responded:
"Thank you Alejandro for your valuable feedback. We’re glad we’ve met your expectations in managing your auto and life insurance and look forward to continue growing with you! Your neighbors at Jessica Alvarez State Farm. "
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Judith Perez

August 3, 2025

1  out of  5
rating by Judith Perez
"Please don’t waste your time looking home insurance with them. Been with them for a while and at the time to change home insurance, I’ve submitted the requirements and it took more than 5 months to get an answer and the excuse was that they didn’t receive a response of the insurance company, system was always down or still waiting response. I always had to call to get an update, they never called me. Everytime I call the rep was always busy on the phone and will call back but almost never did. When finally after 5 months got an answer of a better policy price with another insurance, did the 4 point inspection and apparently all of a sudden the rep said it wasn’t available anymore so the inspection was in vane and money wasted. So had no choice that to keep the original insurance. Can’t wait to finish paying the house to be done with them. No empathy whatsoever."
We responded:
"Judith, we’re sorry to hear that your experience didn’t meet your expectations. Our team had multiple communications via email to explore ways to help you save money and find the right coverage for your needs. Our goal is always to be supportive, transparent, and to deliver value to every customer. We appreciate your feedback and are very sorry our efforts didn’t meet your expectations. We are available if you'd like to continue the conversation or give us the opportunity to better serve you. Thank you for being our customer at Jessica Alvarez Insurance Agency."
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Alberto Mauco

July 3, 2025

5  out of  5
rating by Alberto Mauco
"Tiene una gran capacidad de empatía con los clientes. Un sentido común que no es común en estos tiempos. 100% recomendacion. Personas con este perfil tan profesional son aquellas que hacen una mejor sociedad."
We responded:
"Alberto, agradecemos sinceramente que se haya tomado el tiempo de compartir su experiencia. Nuestro objetivo siempre es brindar el mejor servicio posible, y es maravilloso saber que cumplimos con sus expectativas en la oficina de Jessica Alvarez. ¡Gracias por confiar en nosotros!"
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Gamaliel Fonst

June 20, 2025

5  out of  5
rating by Gamaliel Fonst
"Excelente servicio y atención."
We responded:
"Gracias Gamaliel, nos alegra saber que tu experiencia con nosotros fue positiva. Nos esforzamos cada día por brindar un servicio excepcional, y comentarios como el tuyo nos motivan a seguir dando lo mejor. ¡Gracias por confiar en nosotros!"
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jose angel arias gomez

June 19, 2025

5  out of  5
rating by jose angel arias gomez
"Soy cliente desde hace varios años y la experiencia es cada vez mejor. Excelente atención al cliente y siempre tienen la mejor disposición para aclarar tus dudas , Jessica, carolina y todo el team son excelentes, recomiendo esta oficina ampliamente y espero seguir siendo su cliente por muchos años"
We responded:
"Thank you Jose for your kind feedback we appreciate you being part of Jessica Alvarez State Farm agency"
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jose freddy faria briceño

April 24, 2025

5  out of  5
rating by jose freddy faria briceño
"Son los mejores en las pólizas de seguros , y se amoldan a tus medidas"
We responded:
"Muchas gracias por compartir tu experiencia Jose. Nos complace servirte en la agencia de Jessica Alvarez State Farm y esperamos seguir cumpliendo tus expectativas en el manejo de tus seguros."
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Shaina Lannaman

April 23, 2025

5  out of  5
rating by Shaina Lannaman
"Working with Carolina has been an absolute blessing. She has gone above and beyond to assist me, especially during a challenging season in my life. Her professionalism, patience, and genuine care made a huge difference. It’s rare to find someone so dedicated to their clients. I truly appreciate everything she has done."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience with Carolina. Your support means the world to us and we look forward to continue serving all your insurance needs at Jessica Alvarez Insurance Agency."
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Esteban De Armas

April 23, 2025

5  out of  5
rating by Esteban De Armas
"Tome la decisión de cambiarme por la atención brindada y los mejores precios que me ofertaron gracias por todo"
We responded:
"¡Muchas gracias por compartir tu experiencia! En la agencia de Jessica Alvarez State Farm, nos alegra saber que nuestros precios y servicio superaron tus expectativas. Estamos aquí para ayudarte con lo que necesites en tus seguros. ¡Gracias por confiar en nosotros!"
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Alfredo Rubio

April 11, 2025

5  out of  5
rating by Alfredo Rubio
"Excelente quiera cobertura la recomiendo"
We responded:
"Thank you Alfredo for your feedback, for any additional insurance needs please reach us at 954-532-5090."
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T.D. H Gonzalez

April 10, 2025

5  out of  5
rating by T.D. H Gonzalez
"I've been insured now with Jessica Alvarez office for About 8 years now yes it's State fam but it's more than a insurance company you will be treated so good like if you're family members here when and if you have a problem hopefully not but they will help you make sure you get everything you need to get you back to normal here you definitely get what you're paying for and more couldn't be any happier with a agency that cares about their customers"
We responded:
"Thank you so much for your wonderful review! We truly appreciate your support and are so glad we could help you with your insurance needs. At Jessica Alvarez State Farm agency we're always here to serve you. We look forward to continuing to grow with you."
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why not king

April 10, 2025

5  out of  5
rating by why not king
"Very fast service and the price is right. Jessica and her team are great and knowledgeable."
We responded:
"Thank you so much for the great feedback! We're glad to hear you are happy with our fast service and pricing on your insurance. Our team truly appreciates the shoutout. We're always here when you need us at Jessica Alvarez State Farm!"
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Frank Carbonara

April 8, 2025

5  out of  5
rating by Frank Carbonara
"State Farm Great Car Insurance to go to they really helpful people"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. At Jessica Alvarez agency we are committed to providing excellent service and ensuring that our clients have the right insurance coverage for their needs. If you ever need assistance with reviewing or updating your policies feel free to reach us. Thank you for choosing Jessica Alvarez State Farm."
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Laddy Montero-Marte

April 3, 2025

5  out of  5
rating by Laddy Montero-Marte
"I had an amazing experience working with Miguel at Jessica Alvarez State Farm Agency! From the start, he was professional, knowledgeable, and truly took the time to understand my insurance needs. He patiently explained all my options and helped me find the best coverage at a great rate. His responsiveness and willingness to go the extra mile made the entire process seamless and stress-free. If you’re looking for a reliable and trustworthy agent who genuinely cares about his clients, Miguel is the one to call! Highly recommend!"
We responded:
"Laddy, thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with us. Our team puts in tremendous effort to deliver exceptional service, and we’re especially proud of our associate Miguel. His commitment, expertise, and positive attitude truly make a difference, and we feel fortunate to have him on our team. We wholeheartedly agree that protecting what matters most to our customers is our top priority and I’m glad it shows. We’ll definitely share your compliments with Miguel, and we look forward to making your insurance experience seamless and stress-free for you and your loved ones!"
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Jessica Roman

April 1, 2025

5  out of  5
rating by Jessica Roman
"Paulina Paulino is amazing! Super helpful, patient, and always answer all my questions. She made the whole process easy and stress-free. Highly recommend!"
We responded:
"Jessica, we appreciate your feedback and are delighted to hear that your experience with Paula has been satisfactory. Our goal is to make insurance easy and stress-free. We look forward to continuing to meet all your insurance needs at Jessica Alvarez State Farm."
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Jordan Cohen

April 1, 2025

5  out of  5
rating by Jordan Cohen
"Caroline was a pleasure to work with. Made the insurance process easy for what I expected to be so difficult. Totally recommend!!"
We responded:
"Thank you for your feedback Jordan! We understand insurance might not be the most exciting topic, but we’re thrilled to hear Carolina made your experience easy and enjoyable. We look forward to continuing to support you at Jessica Alvarez State Farm."
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Elianny Recio

April 1, 2025

5  out of  5
rating by Elianny Recio
"Paula Paulino was amazing! She answered all my questions and had a positive attitude all the time🤩"
We responded:
"Thank you for your feedback Elianny. We are glad Paula answered all your insurance questions and provided a positive experience. We appreciate your business and look forward to continuing to serve you at Jessica Alvarez State Farm."
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Ten Eleven Media

March 31, 2025

5  out of  5
rating by Ten Eleven Media
"So pleased and happy with my experience with Paula Paulino, she was patient and listened to all my concerns."
We responded:
"Thank you for your feedback! Paula is one of our best and we are thrilled to hear you feel heard and supported by our team. We look forward to growing with you at Jessica Alvarez State Farm."
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Lourdes Ocque

March 31, 2025

5  out of  5
rating by Lourdes Ocque
"Jessica and Carolina have been a pleasure to work with for all our insurance needs. They have been very informative and knowledgeable in their line of work. We are pleased with their guidance and how they have help us choose the best most effective policies for our needs. Would highly recommend this agency and their services !"
We responded:
"Thank you Lourdes for trusting our team to meet your insurance needs and provide the best fitting coverage. Your satisfaction means a lot to us and we appreciate having you as a good neighbor at Jessica Alvarez State Farm."
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Ursula De Mendiburu

March 31, 2025

5  out of  5
rating by Ursula De Mendiburu
"I am very pleased with this office. They were very professional and very knowledgeable. Everybody was very friendly and were able to help me with my insurance needs. I have added my teenager son to my policy and they help me find the best coverage for it. 100% recommende."
We responded:
"Thank you for your feedback Ursula! We’re so glad we helped you protect your teenage driver and provided youthful driver discounts. At Jessica Alvarez State Farm agency we look forward to growing with you and your family through every stage."
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Fotis Papamichael

March 31, 2025

5  out of  5
rating by Fotis Papamichael
"I couldn’t be happier with the service from Carolina Miller with Jessica Alvarez's State Farm Insurance Office! She took the time to understand my needs, explained all my options clearly, and found me the best coverage at a great price. Her professionalism, responsiveness, and genuine care made the whole process smooth and stress-free. I Highly recommend this office!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with Carolina, she’s truly phenomenal. Your feedback means a lot to us, and we’re excited to have the opportunity to continue serving you in the future. If there’s anything else we can do, don’t hesitate to reach out!"
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Simon Diaz

March 31, 2025

1  out of  5
rating by Simon Diaz
"I have been calling so many times, they told me that somebody is going to call me back and nobody return my calls.."
We responded:
"Thank you for sharing your feedback. We’re sorry to hear about your experience, but we believe there may be some confusion, as we do not have a record of you being a customer. If you’d like to discuss this further, please feel free to contact us directly at 954-532-5090. We value all feedback and are committed to providing the best service to our actual customers."
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Shamika Laidley

March 25, 2025

1  out of  5
rating by Shamika Laidley
"Horrible Customer Service, they are very scripted every time I call the office. They do not take the time to listen to the individual need for the customer and provide a solution. You get read a script and thats it. I cancel my insurance over a month ago and sent the new binder because I got tired of the run around from Paula Paulino. My insurance increased drastically. Do you know I am still being charged for insurance I cancelled 😡. Highly DO NOT RECOMMEND!!!!! They will not address your needs. Insurance is supposed to relieve you not put you in STRESS!!!!!"
We responded:
"Thank you for sharing your feedback. We're truly sorry to hear that you had a negative experience with us. We always strive to provide the best service, and it’s disappointing that we didn’t meet your expectations this time. I appreciate the opportunity you provided today to address your concerns and achieve a resolution. Our team strives to provide personalized care to each situation and listen to questions and concerns when submitting any policy changes. We appreciate your feedback and take it very seriously as we continuously work on improving. Thank you for this growth opportunity."