State Farm® Insurance Agent Jessica Alvarez

"Frustrating Experience with Customer Service Representative Carolina Miller I had the pleasure of working with my agent, Jessica, for nearly four years, and my experience with her was excellent from day one. She always handled any issues with my car insurance promptly and professionally. Unfortunately, my experience changed for the worse when I began dealing exclusively with her customer representative, Carolina Miller. Carolina lacks the basic qualifications needed for her role. Each time I called the agency, I was transferred to her, and it has been increasingly frustrating. She seems disorganized and frequently makes simple mistakes, such as entering the wrong last name on my policy, as well as incorrect email and phone number information. If she struggles with these basic tasks, it raises concerns about her ability to manage more critical aspects of my policy. Overall, my experience has been disappointing since Carolina took over, and I hope the agency can address these issues to improve customer service."

"I highly recommend this state farm office. I was very well taken care of."

"Ellos son los mejores y no dudes en llamar y comunicarte te ayudaran en todo lo que necesitas en cuanto seguro para autos o de vida. Super recomendados!"

"You guys have been awesome. They really care about their customers, are constantly contacting customers in order to provide a better experience, definitely a white glove treatment. Ask for Paula she is amazing at what she does, very happy with her assistance"

"Daniel (Tamarac Location) did an outstanding job assisting me with providing me options for insurance for my move to Florida from another state. I was a little nervous as I loved the team that serviced me in my state but Daniel over exceeded my expectations. Not only was he very professional, precise and communicative he treated me with care and concern regarding my insurance needs. I can definitely say his customer service is top-notch! I would definitely recommend him to any one of my family members and friends and would use him again in the future!!"

"Worked with Matt to transfer over my auto and renters insurance to State Farm. He did a great job breaking down my policy’s and made my transition from my previous provider seamless. Looking forward to my move and working directly with this team for support!"

"Alexie was fantastic answering all my questions. Her courtesy was only second to the expertise she provided. I would give the service she provided my highest rating."

"Great service. Very helpful, attentive and caring."

"Matthew was incredibly helpful and patient. He assisted me from start to finish. Enrolled with state farm with a great rate and also helped me cancel my previous insurance policy."

"Matthew Liebman...was a wonderful and professional Customer service Man ... Thanks Matt for everything for your time your kindness and wonderful work time and patience with Me ..thank you."

"Took about 15 minutes. Very easy. We even called my current insurance company and canceled my coverage. Actually got a check back 700 bucks. I would recommend them to a friend if asked."

"Excellent customer service. Dealing with Paula Paulino was a pleasure always answered my calls and emails. She was able to resolved all issues in a prompt manner."

"Just moved to Florida legit today and needed a car. While sitting at the dealership I was frantically calling insurance providers and stumbled across Matt and Carolina! He was amazing and help my husband and I bundle our car insurance together. They made an extremely stressful day easy! If your looking for amazing service, communication and professionalism call them!"

"I highly recommend Jessica Alvarez-State Farm Insurance Agent. We have been clients of Jessica for over 20 years. There you receive answers to all your questions in a professional and attentive manner. A special thanks to Carolina Miller who is always willing to help and make our lives much easier."

"I just had the most amazing experience with my insurance agent, Daniel at State Farm! He helped me combine my home and car insurance, and not only did I get better coverage, but I also saved money! He made the whole process super easy and enjoyable. Highly recommend for anyone looking to save some money and get top-notch coverage. Thank you so much, Daniel!"

"I was so pleased by my experience here, that I had to leave a review!! First off, they were quick to call me back and get me started. My agent was Matthew L! He was great! He got me the best price, better than my last car insurance. Matt was very kind, sweet, and took his time to help me with the process! Again this is a really great insurance group! Would recommend 100%!!!"

"Paula help me to get a dream price for my insurance. I can’t express the joy and happinness i have after the treat I received at this agency! An extraordinary experience."

"Matthew called me after I did a quote online and was able to help me tremendously. He listened to my needs for my family's insurance and was able to get everything we needed and gave me a cheaper rate then anyone else for our situation. Glad to work with this office. Thanks!"

"The staff was very helpful and pleasant I was assisted by Paula, She was very knowledgeable and explained the details on my account options and coverage. My visit and Paula’s assistance was outstanding Deryck W."

"I recently had the pleasure of working with Matthew from State Farm, and I must say, his level of professionalism and exceptional service truly stood out. From the moment I reached out for assistance, Matthew went above and beyond to address my concerns and provide me with the best possible solutions. What impressed me the most was his genuine care and attention to detail. Matthew took the time to thoroughly explain all the options available to me, ensuring I fully understood each aspect of my insurance coverage. His patience and clear communication made the process smooth and hassle-free. Moreover, Matthew's friendly demeanor and positive attitude made me feel valued as a customer. He listened attentively to my needs and tailored his recommendations accordingly, demonstrating a deep understanding of the insurance industry. Overall, I couldn't be more satisfied with the service I received from Matthew at State Farm. His professionalism, knowledge, and dedication to customer satisfaction are truly commendable. I would highly recommend him to anyone in need of insurance assistance. Thank you, Matthew, for your outstanding support!"

"Gracias Paula por su atención"

"Daniel was really good working with you. Hope to continue with you guys for longtime like I have my last company for over 20 plus years."

"Si tu quieres una excelente ayuda para tus seguros, busca ha Marilin, ella me ayudo con un seguro que necesitaba urgente y ella me busco el mejor precio...BUSCALA"

"Alexi & Daniel did a great job with my visit. Great customer service Alexis great knowledge of the insurance. Thank you so much for your help"

"Incredible agency! The staff is amazing to deal with and they really give me amazing advice to keep me covered!"